Who we are
This policy applies to Expert Immigration Services Pvt. Ltd. (“we”, “us”, “our”), with offices in Ambala Cantt and Ladwa, Haryana, and to this website, expertimmi.com.
Australian visa advice is given by Amit Bhardwaj, Registered Migration Agent (MARN 1678902), and New Zealand visa advice by Amit Bhardwaj, Licensed Immigration Adviser (Licence No. 201600534). Both roles have their own professional confidentiality obligations, which we follow alongside this policy.
Information we collect
We collect only what we need to help you. Depending on the service, this may include:
- Contact details: your name, phone or WhatsApp number, email address and city.
- Identity documents: passport, date of birth and national ID where a visa or admission requires it.
- Education and test records: mark sheets, degrees, IELTS, PTE or other English test results.
- Work and financial information: employment letters, bank statements, income tax returns and sponsor details needed for visa evidence.
- Family information: details of a spouse, children or parents included in an application.
- Visa history: previous applications, refusals and travel history.
- Website data: basic technical information such as IP address and browser type, recorded by our hosting provider for security.
How we use your information
- To answer your enquiry and advise you on study, visa or coaching options.
- To prepare and lodge admissions or visa applications that you ask us to handle.
- To run PTE, IELTS and spoken English classes, including attendance and results.
- To keep you informed about your application, class timings and important rule changes.
- To meet our legal, regulatory and professional obligations, including record-keeping rules for registered migration agents and licensed advisers.
Information sent overseas
Because we help you study or live abroad, your information will often be sent to institutions and government offices outside India, such as in Australia, New Zealand, Canada or the UK. We send only what is needed for your application.
How we keep it safe
- Access to client files is limited to staff who need it for your matter.
- Digital files are kept on password-protected systems; paper files are stored securely in our offices.
- We keep information only as long as needed for your matter and as required by law and professional record-keeping rules, and then delete or destroy it securely.
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can:
- Ask what personal information we hold about you and how we use it.
- Ask us to correct, complete or update your information.
- Withdraw your consent and ask us to delete your information, unless we must keep it by law.
- Nominate another person to exercise your rights if you are unable to.
- Raise a grievance with us and, if not resolved, with the Data Protection Board of India.
Students under 18
Many of our students are under 18. For students under 18, we collect and use personal information with the consent of a parent or guardian, who can exercise the rights above on the student’s behalf.
Contact and grievances
For any privacy question or request, email migrate@expertimmi.com with the subject “Privacy”, call +91 98966 99221, or write to Expert Immigration Services Pvt. Ltd., 8A Panna Cottage, Opposite SD Vidya School, Jagadhri Road, Ambala Cantt, Haryana 133001. We aim to reply within 7 working days.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.